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Wireshark causes blue screen on Win7 x64 wih AirPcapNX

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I am trying to install Riverbed AirPcapNX drivers and Wireshark on a Win7 x64 laptop. I have downloaded version 4.1.3 of the drivers and version 1.12.4 of Wireshark. If I start Wireshark without the AirPcapNx dongle plugged into the laptop, Wireshark comes up fine. If I plug the AirPcapNX dongle into the laptop and try to start Wireshark, I get the blue screen of death. How do I troubleshoot this?

Thanks

asked 11 Mar '15, 13:23

joe_2718's gravatar image

joe_2718
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accept rate: 0%


3 Answers:

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How do I troubleshoot this?

Wireshark is running with user privileges, so it's (almost) impossible to create a bluescreen.

This is most certainly a driver issue of AirPcap. Please contact the vendor of that device.

Regards
Kurt

answered 11 Mar '15, 13:28

Kurt%20Knochner's gravatar image

Kurt Knochner ♦
24.8k1039237
accept rate: 15%

Not sure if this is normal, but I have to run Wireshark with admin privileges if I want to use the AirPCAP adapter, otherwise it's not detected...

(11 Mar '15, 14:48) Jasper ♦♦

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Can you open a ticket at https://support.riverbed.com/ ? AirPcap is produced and sold by Riverbed, not the Wireshark development team.

answered 11 Mar '15, 13:33

Gerald%20Combs's gravatar image

Gerald Combs ♦♦
3.3k92258
accept rate: 24%

0

As the others already mentioned it is most certainly a Airpcap issue.

If you're running it on USB3 see https://supportkb.riverbed.com/support/index?page=content&id=S16699

answered 11 Mar '15, 23:40

Uli's gravatar image

Uli
9031515
accept rate: 29%