Are there any simple solutions that I can employ that will me watch call performance at a moments notice. Working in a call center we have over 100 agents who use a mix of SIP and phone, all VOIP of course. If an agent complains of quality during a call, I'd like to clck on that specific agen by name and monitor the call as quickly as possible, not after the fact. asked 25 Jan '11, 07:26  CallCenterGuy |
One Answer:
Have you looked at Wiresharks capability in this regard? answered 25 Jan '11, 07:51  Paul Stewart |
