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Are there any simple solutions that I can employ that will me watch call performance at a moments notice. Working in a call center we have over 100 agents who use a mix of SIP and phone, all VOIP of course. If an agent complains of quality during a call, I'd like to clck on that specific agen by name and monitor the call as quickly as possible, not after the fact.

asked 25 Jan '11, 07:26

CallCenterGuy's gravatar image

CallCenterGuy
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accept rate: 0%


Have you looked at Wiresharks capability in this regard?

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answered 25 Jan '11, 07:51

Paul%20Stewart's gravatar image

Paul Stewart
3018
accept rate: 6%

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question asked: 25 Jan '11, 07:26

question was seen: 3,432 times

last updated: 25 Jan '11, 07:51

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