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I've employed several Turbocap boards, under Win7, and they just work: slide the card in, power on the machine, run the installer, and presto: both dumpcap and Wireshark see three additional ports (A, B, and the Aggregating function).

But I'm stumbling on my latest install.

TurboCap-1.4.1843.846 TurboCap2 board Win7 64-bit Winpcap 4.1.3

The installation log reports success:

[000007D0] 2014-01-30 06:11:48 LOG Event: 1, ENTER:  DriverPackageInstallW
[000007D0] 2014-01-30 06:11:48 LOG Event: 2, DRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
[000007D0] 2014-01-30 06:11:55 LOG Event: 1, Installing INF file 'C:\Program Files (x86)\CACE Technologies\TurboCap\driver\tc.inf' (Plug and Play).
[000007D0] 2014-01-30 06:11:55 LOG Event: 1, Looking for Model Section [CACE.NTAMD64]...
[000007D0] 2014-01-30 06:11:55 LOG Event: 1, Installing devices with Id "PCI\VEN_CACE&DEV_0001&SUBSYS_125E8086&REV_06" using INF "C:\Windows\System32\DriverStore\FileRepository\tc.inf_amd64_neutral_be36f37d1431884a\tc.inf".
[000007D0] 2014-01-30 06:11:55 LOG Event: 1, Will force install because driver is not better and force flag is set.
[000007D0] 2014-01-30 06:11:55 LOG Event: 1, ENTER UpdateDriverForPlugAndPlayDevices...
[000007D0] 2014-01-30 06:11:58 LOG Event: 0, RETURN UpdateDriverForPlugAndPlayDevices.
[000007D0] 2014-01-30 06:11:58 LOG Event: 1, Installation was successful.
[000007D0] 2014-01-30 06:11:58 LOG Event: 1, Installing devices with Id "PCI\VEN_CACE&DEV_0002&SUBSYS_125E8086&REV_06" using INF "C:\Windows\System32\DriverStore\FileRepository\tc.inf_amd64_neutral_be36f37d1431884a\tc.inf".
[000007D0] 2014-01-30 06:11:58 LOG Event: 1, Will force install because driver is not better and force flag is set.
[000007D0] 2014-01-30 06:11:58 LOG Event: 1, ENTER UpdateDriverForPlugAndPlayDevices...
[000007D0] 2014-01-30 06:12:00 LOG Event: 0, RETURN UpdateDriverForPlugAndPlayDevices.
[000007D0] 2014-01-30 06:12:00 LOG Event: 1, Installation was successful.
[000007D0] 2014-01-30 06:12:00 LOG Event: 0, Install completed
[000007D0] 2014-01-30 06:12:00 LOG Event: 1, RETURN: DriverPackageInstallW  (0x0)

The ControlPanel.exe utility sees the board fine, along with link and autonegotiation results.

The Windows Control Panel 'Programs & Features' sees the 'TurboCap Software v1.4' installed (I've uninstalled / re-installed / rebooted several times).

But neither Wireshark nor dumpcap see the board

C:\Program Files\Wireshark>dumpcap -D
1. \Device\NPF_{B3EFF398-88EE-4C69-A344-8379C033DD49} (Blueberry)
2. \Device\NPF_{E4DA7718-7F06-452A-9DAD-B4E7D565EF80} (Ethernet)
3. \Device\NPF_{FEA06F85-4BB7-420E-B346-250379942856} (VMware Network Adapter VMnet1)
4. \Device\NPF_{D21C44E5-AEBA-4106-99CA-0FBF265AC63B} (Swampnet)
5. \Device\NPF_{113837E6-DDDD-4547-BEC8-0C2EB40E3BBA} (VMware Network Adapter VMnet8)
C:\Program Files\Wireshark>

Nor does tcdump.exe

C:\Program Files (x86)\CACE Technologies\TurboCap>tcdump foo.pcap
No ports found! Make sure Turbocap is installed.
C:\Program Files (x86)\CACE Technologies\TurboCap>

Anyone have tips on persuading Win7 to see a Turbocap board?

--sk

Stuart Kendrick

asked 30 Jan '14, 06:21

skendric's gravatar image

skendric
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accept rate: 0%

edited 30 Jan '14, 07:10

Kurt%20Knochner's gravatar image

Kurt Knochner ♦
24.7k1037236

maybe the card is broken. Did you try to switch cards between two systems?

(30 Jan '14, 06:38) Kurt Knochner ♦

Dang, that's an obvious step to take, and I haven't tried it yet, thanx

(01 Feb '14, 08:46) skendric

I'm curious about the results :-)

(03 Feb '14, 08:08) Kurt Knochner ♦

Turns out the board works fine in another PC (Dell Optiplex 755, running the same Windows SKU: Win7 Pro 64 bit)

So, something about the hardware/software of this Shuttle PC (SZ77R5) ... I'm stuck, so I'll turn my attention elsewhere for a while

(02 Mar '14, 06:33) skendric

is that a dual-port or quad-port TurboCap?

(02 Mar '14, 07:41) Kurt Knochner ♦

My money is on the PCIe slot of the shuttle being reduced to graphics card compatibility only. If I remember correctly a 16 lane PCIe slot designed for gfx cards does not always allow running 8 or 4 lane NICs in them.

(02 Mar '14, 07:59) Jasper ♦♦

Had the same idea ;-)) The SZ77R5 has two PCIe slots. One limited to graphics cards (x16) and one for all-purpose use (x4). Maybe the OP installed the TurboCap in the wrong slot...

(02 Mar '14, 08:18) Kurt Knochner ♦

dual-port card

(02 Mar '14, 11:02) skendric

what about the x16 versus x4 PCIe port? Did you try both (if the card fits into both)?

(02 Mar '14, 11:03) Kurt Knochner ♦

Dual-port

Same issue regardless of which slot (pci-e x4 or pci-e x16) hosts the card

(05 Mar '14, 05:49) skendric
showing 5 of 10 show 5 more comments

Same issue regardless of which slot (pci-e x4 or pci-e x16) hosts the card

Well, then the conclusion would be: Either your Shuttle PC is broken (like damaged PCIe slot, low voltage, etc.) or there is some piece of software on the Shuttle that causes the problems, like AV, Endpoint Security or even Malware...

Regards
Kurt

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answered 05 Mar '14, 22:10

Kurt%20Knochner's gravatar image

Kurt Knochner ♦
24.7k1037236
accept rate: 15%

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question asked: 30 Jan '14, 06:21

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last updated: 05 Mar '14, 22:10

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