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I've been having this issue lately where I am playing two games(EVE Online and Diablo 3) and at random times for EVE Online I will get the error that the Sockets were closed and for Diablo 3 I get Error 3007(Which happens at the same time)

The customer support of CCP told me that when sockets close it means I was unable to send or receive 5 consecutive packages. Error 3007 can occur when a computer is unable to maintain a stable connection to the Battle.net servers.

When this occurs I don't seem to loose internet connection. I ran Wireshark and close to the before receiving error 3007 I sent out an ARP to the address of my modem. Shortly after I sent out an TCP (RST, ACK) package and lost connection.

I also get allot of TCP Retransmissions close to when this occurs.

Is any of this related to eachother?

I would be very grateful if anyone could help me in resolving this issue!

Thanks in advance

  • Xavier

asked 07 Apr '14, 04:28

XavierCZBE's gravatar image

XavierCZBE
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accept rate: 0%

edited 07 Apr '14, 04:37

Please upload a packet capture.

(07 Apr '14, 11:47) Roland

321584 2766.266395000 192.168.0.184 80.239.208.193 TCP 65 [TCP Retransmission] 19345 > bnetgame [PSH, ACK] Seq=1661 Ack=4396 Win=62955 Len=11

321636  2766.974108000  AsrockIn_3b:57:5f   CompalBr_aa:5a:40   ARP 42  Who has 192.168.0.1?  Tell 192.168.0.184

321637  2766.974440000  CompalBr_aa:5a:40   AsrockIn_3b:57:5f   ARP 60  192.168.0.1 is at 5c:35:3b:aa:5a:40

321674  2767.549450000  192.168.0.184   80.239.210.248  TCP 54  21098 > bnetgame [RST, ACK] Seq=122846 Ack=3862090 Win=0 Len=0

321740  2771.068117000  192.168.0.184   80.239.208.193  TCP 65  [TCP Retransmission] 19345 > bnetgame [PSH, ACK] Seq=1661 Ack=4396 Win=62955 Len=11

321745  2771.434462000  192.168.0.184   173.194.65.138  TCP 55  [TCP Keep-Alive] 20987 > https [ACK] Seq=29221 Ack=13431 Win=65536 Len=1

321746  2771.463004000  173.194.65.138  192.168.0.184   TCP 66  [TCP Keep-Alive ACK] https > 20987 [ACK] Seq=13431 Ack=29222 Win=42880 Len=0 SLE=29221 SRE=29222
(08 Apr '14, 04:21) XavierCZBE

This looks like the client has exhausted its retransmission retries and therefore closes its socket after not having received an ACKnowledgment from the bnetgame server.

So, to answer your question: Yes, the retransmissions and the RST packets are related.

Why don't you get ACKs back?

  • either the server never saw your segments as they were dropped in the network
  • or the server saw your segment and did not respond to it (dropped it internally)
  • or the server sent the ACKs and they were dropped in the network

Not an easy task to figure this one out - from a client's perspective

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answered 08 Apr '14, 05:16

mrEEde's gravatar image

mrEEde
3.9k152270
accept rate: 20%

edited 08 Apr '14, 06:31

I see. You have any idea what could be causing this?

(08 Apr '14, 05:36) XavierCZBE
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question asked: 07 Apr '14, 04:28

question was seen: 2,005 times

last updated: 08 Apr '14, 06:31

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