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I installed Wireshark (and I think it installed WinPCap too).

And ever since I cant print.. Looking at my services the Print Spooler costantly stops - restarting it it stops in out 10 seconds.

I run Windows 7 SP1 (32Bit) does anyone have any ideas.

I am getting the following in the event viewer

Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7aa85 Faulting module name: hpzpnp.dll, version: 61.63.461.42, time stamp: 0x45d1d0e4 Exception code: 0xc0000005 Fault offset: 0x00004f0a Faulting process id: 0x15d8 Faulting application start time: 0x01cbfb5fe2ecf6b6 Faulting application path: C:WindowsSystem32spoolsv.exe Faulting module path: \?C:WindowsSystem32spooldriversw32x863hpzpnp.dll Report Id: 21369c56-6753-11e0-a277-001f29422dc3

As a workaround I removed all HP printers as I according to logs hpzpnp.dll is what is making the system crash? but this hasnt made any odds?

Any advice would be great.

Cheers M

asked 15 Apr '11, 04:31

bakinboys's gravatar image

accept rate: 0%

A quick google search indicates that others have had similar problems with no mention of Wireshark as the cause. If you still suspect Wireshark and/or WinPcap though, try uninstalling them. If you still experience the problem after that, then it rules them out at least. Have you tried contacting HP for support?

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answered 16 Apr '11, 08:33

cmaynard's gravatar image

cmaynard ♦♦
accept rate: 20%

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question asked: 15 Apr '11, 04:31

question was seen: 5,407 times

last updated: 16 Apr '11, 08:33

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