This is our old Q&A Site. Please post any new questions and answers at ask.wireshark.org.

I am trying to install Riverbed AirPcapNX drivers and Wireshark on a Win7 x64 laptop. I have downloaded version 4.1.3 of the drivers and version 1.12.4 of Wireshark. If I start Wireshark without the AirPcapNx dongle plugged into the laptop, Wireshark comes up fine. If I plug the AirPcapNX dongle into the laptop and try to start Wireshark, I get the blue screen of death. How do I troubleshoot this?

Thanks

asked 11 Mar '15, 13:23

joe_2718's gravatar image

joe_2718
6112
accept rate: 0%


How do I troubleshoot this?

Wireshark is running with user privileges, so it's (almost) impossible to create a bluescreen.

This is most certainly a driver issue of AirPcap. Please contact the vendor of that device.

Regards
Kurt

permanent link

answered 11 Mar '15, 13:28

Kurt%20Knochner's gravatar image

Kurt Knochner ♦
24.8k1039237
accept rate: 15%

Not sure if this is normal, but I have to run Wireshark with admin privileges if I want to use the AirPCAP adapter, otherwise it's not detected...

(11 Mar '15, 14:48) Jasper ♦♦

Can you open a ticket at https://support.riverbed.com/ ? AirPcap is produced and sold by Riverbed, not the Wireshark development team.

permanent link

answered 11 Mar '15, 13:33

Gerald%20Combs's gravatar image

Gerald Combs ♦♦
3.3k92258
accept rate: 24%

As the others already mentioned it is most certainly a Airpcap issue.

If you're running it on USB3 see https://supportkb.riverbed.com/support/index?page=content&id=S16699

permanent link

answered 11 Mar '15, 23:40

Uli's gravatar image

Uli
9031515
accept rate: 29%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here

By RSS:

Answers

Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text](http://url.com/ "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:

×84
×36

question asked: 11 Mar '15, 13:23

question was seen: 4,987 times

last updated: 11 Mar '15, 23:40

p​o​w​e​r​e​d by O​S​Q​A