Hello, I get this error in crome when access any hp site. in other bwosers i just dont get the page. I ran wireshark but I cant figure put my finger on the problematic point. I tried all kinds of dns flushings and chamging hosts etc. no luck. in the packet i see this - thank you.. asked 15 Jun '15, 04:11  yosiba edited 15 Jun '15, 04:42  grahamb ♦ |
3 Answers:
603 36.279751000 62.219.175.65 192.168.12.52 ICMP 120 Destination unreachable (Host unreachable) Would need to see the packet details but, you have an ICMP Answer from your ISP telling you that the address is unreachable. There are too few packets in the flow to really be sure but you are connected to 15.203.153.225 (HP France) via https and a destination unreachable is coming from 62.219.175.65 (Bezeq International, your ISP I hope) If you have the trace, look at packet 603, drill down into the ICMP packet, it will contain the requested address. You cannot access this one, why is another question, but it looks like your ISP is blocking it or does not have it listed(unlikely)? try changing your DNS server to 8.8.8.8 (Googles DNS) and see if you can then access it. answered 15 Jun '15, 04:31  DarrenWright Why would changing the DNS server fix a "blocked" site, DNS is only used to resolve a name to an IP. (15 Jun '15, 04:45) grahamb ♦ Because certain providers in certain countries like to 0.0.0.0 an address, works a lot better than a firewall. (15 Jun '15, 05:04) DarrenWright That's a failure to resolve a name, not a route blockage. (15 Jun '15, 05:07) grahamb ♦ Arguably though, that may be the actual issue, I forgot to look at the question title. (15 Jun '15, 05:08) grahamb ♦ too be honest, I was just guessing at the main problem as it is a little bleary from the description. It doesn't fail to resolve the name; It just resolves it to a dead IP which gives you then a blockage. It's unlikely, but given the users location, I wouldn't drop it out of hand. (15 Jun '15, 05:13) DarrenWright I tried putting 8.8.8.8 as dns.... and it didnt help (15 Jun '15, 06:21) yosiba showing 5 of 6 show 1 more comments |
Can we please see the output of nslookup for the website. You mentioned it works fine with other browsers, so you should probably focus on Chrome. Check the advanced settings e.g. 'Use a webservice..', 'Predict network actions..'. You can dig deeper with chrome://net-internals/ answered 16 Jun '15, 02:12  Roland The problem is WITH ALL BROWSERS. The error message is differet, in Chrome - it gives the DNS_NAME_NOT_RESOLVED while in IE and FF it just says - Page cannot be displayed. This is the output of nslookup: Default Server: dns2.bezeqint.net Address: 192.115.106.35. (16 Jun '15, 02:33) yosiba I don't see any request for hp.com in the packet captures. The only hp traffic is some ssl to 15.227.185.225. If you believe it's a dns problem type 15.216.241.18 in the browser and see if it works. Also try 'tracert -d 15.216.241.18' and check if it goes in the right direction. (16 Jun '15, 07:19) Roland Here is a new packet set - please help me understand why cant I connect to HP. I saw my machine trying to accesss some Ip and then I understood it's because the is an Hp printer and the machine keeps trying to connect there... so I removed this printer connection, but still it there is a problem. here is the packet. https://drive.google.com/file/d/0BzVO22gaxRILdlQ3bVpHRmVRV0U/view?usp=sharing thanx!!! (16 Jun '15, 07:57) yosiba Still no request for hp.com. Have you tried what I suggested in my previous comment? (17 Jun '15, 05:26) Roland |
I'm sorry, but I don't understand what your problem might be? There are no signs at all for any problem related to accessing a server of HP, at least not in the capture files you have posted !?! The ICMP destination unreachable is totally unrelated and refers to a failed connection request to 192.168.0.5:445. Please add (much) more details to your problem description:
To be able to locate the potential problem in the capture file, you'll have to do the troubleshooting in the right way, so please follow the following steps:
Thanks! Regards answered 17 Jun '15, 06:37  Kurt Knochner ♦ Here it is: three links to files: the packet file: https://drive.google.com/file/d/0BzVO22gaxRILVUJVNmx5UmlIdWc/view?usp=sharing screen capture of the error and the outcome of the "fix connection ptoblems" https://drive.google.com/file/d/0BzVO22gaxRILc2tBMW14RTRweXM/view?usp=sharing https://drive.google.com/file/d/0BzVO22gaxRILb2lKblRuZzBRUWc/view?usp=sharing about the ip address - i found that it was of an Hp printer which my machine kept looking for. thank you. (17 Jun '15, 06:57) yosiba The error message in the browser is certainly wrong, as you get an DNS response for hp.co.il: Filter:
Then your browser is trying to access the received IP and it gets a response. Filter:
So, either the capture file you have posted does not match the browser error message, or there is something wrong with your browser! Regards (17 Jun '15, 07:30) Kurt Knochner ♦ |
As usual, fault diagnosis via (limited) screen dump of some text is usually pointless as detail and context is missing.
Can you save a capture that contians the traffic over the period of you entering the URL and then the browser displaying the error message to a public share, e.g. Cloudshark, Google Drive, Dropbox, etc.?
If you wish, you can anonymize the capture using TraceWrangler.
Hi, here's my chrome packet capture: https://drive.google.com/file/d/0BzVO22gaxRILaUZrWHJRUkdTdm8/view?usp=sharing and my ie packet: https://drive.google.com/file/d/0BzVO22gaxRILU3ZwMEczaFhwaHM/view?usp=sharing
in both case i am trying to access HP.COM i did try to change dns to 8.8.8.8 etc and no success.
thanx....
Those files appear to be text exports. I was really looking for the standard capture files so that I can use Wireshark rather than a text editor to look at the files.
Also, what is the url you're using.
here are the log files in the winshark format: https://drive.google.com/file/d/0BzVO22gaxRILYm9hSGZqaU92d2c/view?usp=sharing https://drive.google.com/file/d/0BzVO22gaxRILNTRDalQxeUV2eFk/view?usp=sharing
and here i was trying to access hp.com