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Wireshark used to work perfectly on a computer, but it does show any Ethernet interface now. Here is the screenshot of Wireshark: alt text

Here are the adapters on the Windows 10 computer: alt text

Could anyone offer a tip on how to fix this?

The following is from the help window:

Version 2.2.4 (v2.2.4-0-gcc3dc1b)

Copyright 1998-2017 Gerald Combs <[email protected]> and contributors.
License GPLv2+: GNU GPL version 2 or later <http://www.gnu.org/licenses/old-licenses/gpl-2.0.html>
This is free software; see the source for copying conditions. There is NO
warranty; not even for MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

Compiled (64-bit) with Qt 5.6.1, with WinPcap (4_1_3), with GLib 2.42.0, with
zlib 1.2.8, with SMI 0.4.8, with c-ares 1.12.0, with Lua 5.2.4, with GnuTLS
3.2.15, with Gcrypt 1.6.2, with MIT Kerberos, with GeoIP, with QtMultimedia,
with AirPcap.

Running on 64-bit Windows 10, build 14393, with locale English_United
States.1252, with WinPcap version 4.1.3 (packet.dll version 4.1.0.2980), based
on libpcap version 1.0 branch 1_0_rel0b (20091008), with GnuTLS 3.2.15, with
Gcrypt 1.6.2, without AirPcap.
       Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (with SSE4.2), with 24519MB of
physical memory.

Built using Microsoft Visual C++ 12.0 build 40629

Wireshark is Open Source Software released under the GNU General Public License.

Check the man page and http://www.wireshark.org for more information.

asked 20 Feb '17, 07:41

Hong's gravatar image

Hong
46459
accept rate: 0%

edited 20 Feb '17, 08:40

grahamb's gravatar image

grahamb ♦
19.8k330206

1

Can you show the contents of the help dialog, Help -> About Wireshark?

Highlight all the black text, Ctrl + C to copy it, click the "edit" button at the bottom of your question and then Ctrl + V to paste it into the bottom of your question.

(20 Feb '17, 08:03) grahamb ♦

I have edited the question per your suggestion.

(20 Feb '17, 08:19) Hong

OK, it seems you're using WinPcap for packet capture and for accessing the interfaces.

There have been a few previous questions about WinPcap issues with missing interfaces, e.g. here and here without any real resolution being found. I suspect interfering software such as AV, firewalls and endpoint protection. Do you have any of that installed?

You could try the following:

  1. A reboot of the machine.
  2. Uninstall WinPcap. Reboot. Download WinPcap from here and install it. Reboot.
  3. Uninstall WinPcap. Reboot. Download npcap from here and install it. You may need to reinstall Wireshark.
permanent link

answered 20 Feb '17, 08:53

grahamb's gravatar image

grahamb ♦
19.8k330206
accept rate: 22%

Thanks a lot for the tips, Graham. Rebooting the machine has fixed the problem. Wireshark sees all interfaces (4 in total). I have been using Wireshark for over 10 years, and this is my first time to encounter this. I do not know what caused it. Could you turn your comment into an answer?

(20 Feb '17, 11:06) Hong
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question asked: 20 Feb '17, 07:41

question was seen: 4,496 times

last updated: 20 Feb '17, 15:25

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