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How do you login into your Windows 10 Pro 64-Bit, computer if the USB Keyboard and Mouse have been rendered inoperative by this rouge installation. I have been on the phone with both Dell and Microsoft for hours and we cannot seem to find a fix.

asked 21 Jul '17, 22:04

PLCMAN58's gravatar image

PLCMAN58
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converted to question 21 Jul '17, 22:09

Guy%20Harris's gravatar image

Guy Harris ♦♦
17.4k335196


See bug 11766; it mentions some ways of booting the machine that might keep USBPcap from messing the driver stack up.

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answered 21 Jul '17, 22:14

Guy%20Harris's gravatar image

Guy Harris ♦♦
17.4k335196
accept rate: 19%

I found a solution that worked after 6+ hours of scouring the Internet and talking to both Dell and Microsoft!!! The solution was posted on the support website for USBPcap. It was buried in the site but after repeated searches I stumbled on the Secure Boot reference.

On my Dell XPS 8920 with Microsoft Windows Professional 10 64-Bit installed, I disabled the UEFI SECURE BOOT option and then on re-booted the computer. Both my USB keyboard and Mouse were then recognized. I then was able to un-install the USBPcap driver.

I then rebooted the computer a couple of time just to make sure that everything was working properly. After that I went back into the BIOS and enabled the UEFI Secure Boot option.

Thanks to everyone that offered assistance!!!

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answered 21 Jul '17, 22:46

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PLCMAN58
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question asked: 21 Jul '17, 22:04

question was seen: 991 times

last updated: 21 Jul '17, 22:46

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