This is our old Q&A Site. Please post any new questions and answers at

when we install wireshark Version 2.4.0 on a laptop, we open a pcap file but only ethernet header can be decode in details, we can not found any IP header information. even we uninstall and install, restart laptop again the problem is exist. but we install same version on another laptop, everything is ok and we can found ip header in details. we compared the OS and it's same version(win7) between 2 laptop. what's the issue ? is there have some old configuration which not deleted when uninstall wireshark? or is ir lost some dll when we install wireshark ?

asked 28 Aug '17, 04:12

neil_hao's gravatar image

accept rate: 0%

More than likely a local configuration issue.

From the Help -> About Wireshark, "Folders" dialog, click on the "Personal configuration" link and move all the files and directories found there to a temporary spot leaving nothing behind. Stop and restart Wireshark.

permanent link

answered 28 Aug '17, 04:51

grahamb's gravatar image

grahamb ♦
accept rate: 22%

Your answer
toggle preview

Follow this question

By Email:

Once you sign in you will be able to subscribe for any updates here



Answers and Comments

Markdown Basics

  • *italic* or _italic_
  • **bold** or __bold__
  • link:[text]( "title")
  • image?![alt text](/path/img.jpg "title")
  • numbered list: 1. Foo 2. Bar
  • to add a line break simply add two spaces to where you would like the new line to be.
  • basic HTML tags are also supported

Question tags:


question asked: 28 Aug '17, 04:12

question was seen: 781 times

last updated: 28 Aug '17, 04:51

p​o​w​e​r​e​d by O​S​Q​A