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I am currently testing wireshark 1.6.4 within an Army environment and have discovered that I can not uninstall this version using the Programs and Features module. Any suggestions on why this is so?

asked 14 Dec '11, 11:21

dbhunee's gravatar image

dbhunee
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edited 15 Dec '11, 15:39

helloworld's gravatar image

helloworld
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I'm assuming you get an error when you try to uninstall. What is the error message?

(15 Dec '11, 15:37) helloworld

I don't even get the option to uninstall so there is no error message. Wireshark does not show up in Add/Remove programs and there is no uninstall option under the start menu either.

(16 Dec '11, 05:18) dbhunee

Are you sure Wireshark is installed? Does C:\Program Files\Wireshark or C:\Program Files (x86)\Wireshark exist? Do the registry keys HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Wireshark or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Wireshark (if you're running 64-bit Windows) exist as described in KB 314481?

If the Wireshark program files directory exists but the uninstall registry keys don't then it sounds like your installation went awry somewhere. You might try looking for a file named uninstall.exe in the Wireshark program files directory. If it exists then it should remove Wireshark. If it doesn't exist or that doesn't work you might try reinstalling Wireshark, then uninstalling it.

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answered 16 Dec '11, 13:24

Gerald%20Combs's gravatar image

Gerald Combs ♦♦
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accept rate: 24%

I found the uninstall.exe in the Program Files directory and successfully uninstalled Wireshark. But when I reinstalled it, the same thing happened. I'm not running a 64-bit Windows machine but I do have group policies on my machine. Do you think this could be the problem?

(19 Dec '11, 06:54) dbhunee
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question asked: 14 Dec '11, 11:21

question was seen: 8,069 times

last updated: 19 Dec '11, 08:03

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